Privacy Policy
This Service attaches great importance to the privacy rights of its members and complies with the provisions of the Personal Data Protection Act (PDPA). Accordingly, we have established the following Privacy Policy:1. Security of Personal Data
Protecting our members’ privacy is a key business principle of this Service. Without the explicit consent of the member, we will not disclose any personal data to third parties unrelated to the operation of this website. Members are responsible for safeguarding their account details and personal information, and should not disclose them to others. After using any of our services, please be sure to log out of your account. If you are using a shared or public computer, please close the browser window to ensure the security of your information.
2. Collection, Processing, and Use of Personal Data
Personal data obtained by this website will only be used within the following scope. Unless otherwise stated or required by law, data will not be disclosed to third parties or used for other purposes.
Purpose of Collection:
The purposes include, but are not limited to: member management, fulfillment of transactions, marketing and promotions, consumer analysis, after-sales services, customer surveys, and statistical research. According to the PDPA, the specific purpose categories include 040 (marketing), 090 (consumer and customer management), 148 (online shopping), and 157 (survey, statistics, and research analysis).
Categories of Personal Data Collected:
(1) C001 Identifiable individuals: e.g., name, address, phone number, email.
(2) C002 Identifiable financial information: e.g., credit card number, payment account details.
(3) C011 Personal descriptions: e.g., gender, date of birth.
Period, Territory, Recipients, and Methods of Use:
(1) Period: From the date you provide your data until you request its cessation of use or until this Service ceases operation.
(2) Territory: Data will be used within Malaysia and in other countries or regions where this Service operates or engages in relevant business activities.
(3) Recipients and Methods: Your data may be used for member management, identity verification, payment processing, logistics, transaction fulfillment, customer service, marketing communications, data analytics, personalized recommendations, new service development, and other necessary related purposes. Examples include:
a. Identity verification and access to member-exclusive features.
b. Completion of reservations, purchases, payments, deliveries, returns, or exchanges.
c. Sending newsletters, promotional offers, surveys, or marketing invitations.
d. Responding to and handling inquiries submitted via customer service channels.
e. Conducting system analysis, service optimization, and security enhancement.
f. Sharing data with third-party partners (e.g., logistics providers, payment processors, marketing system vendors) where necessary to fulfill transactions, with a requirement for compliance with PDPA standards.
g. Where cross-border data transfer is required (e.g., use of overseas servers or third-party APIs), such processing will be limited to reasonable circumstances and subject to your authorization.
Retention and Deletion of Data:
Your personal data will be retained for a reasonable period based on its collection purpose. When the purpose has been fulfilled or upon your request for termination, we will securely delete or anonymize the data to the extent technically feasible. Where laws, accounting, or auditing requirements mandate retention, the data will be preserved accordingly.
Member Rights Regarding Personal Data:
In accordance with PDPA, you may exercise the following rights:
(1) Access or request review of your data;
(2) Request a copy of your data;
(3) Request corrections or updates;
(4) Request cessation of processing or use;
(5) Request deletion.
To exercise these rights, please contact our Customer Service Center. We will assist you within a reasonable time frame.
※ Please note: refusal to provide necessary personal data may result in the inability to access certain services or to register as a member.
3. Data Security
This website employs appropriate information security technologies and internal management systems (e.g., encryption, firewalls, access controls) to protect personal data from unauthorized access, alteration, disclosure, or other risks. Members are responsible for safeguarding their account and password, and should not share them with others.
4. Access or Correction of Personal Data
If you wish to access, review, obtain copies of, supplement, correct, stop the use of, or delete your personal data, you may contact our Customer Service Center at any time. We will process such requests in accordance with relevant regulations.
5. Use of Cookies
To enhance your browsing experience, this website may use cookies to store information on your device for identity recognition, preference recording, and behavior analysis. You may disable cookies in your browser settings, but some features of the Service may be limited as a result.
6. Amendments to the Privacy Policy
This Service reserves the right to update this Privacy Policy at any time. For significant changes, we will notify members through announcements on our website homepage or member area. Continued use of our services constitutes acceptance of such changes.
7. Contact Information
If you have any questions regarding this Privacy Policy or the protection of personal data, please feel free to contact us.